The information below describes our processing of your personal data. The first section is addressed to you as a user of our health services, the second section is addressed to you as a visitor on our website, for example when you contact us through the website.

Information on Twitch processing of your personal data as a user of services

Twitch processes your personal data as a user of our services to be able to provide and administer the services. The types of personal data processed by us depends on which service you are using as set out below.

Data Controller and contact information

Twitch Health Capital, reg. no. 556599-8001, is the data controller of the processing of your personal data. If you have questions concerning our processing of personal data, you can contact us by e-mail to info@twitch.se.

Personal data and how it is collected

  • All services: Name, e-mail address, employer, login credentials;
  • Booking service: Booking information regarding i.a. massage or naprapathy;
  • Digital lifestyle survey: Information that you voluntarily provide in the digital lifestyle survey, such as telephone number, address, answers to the health questions regarding i.a. behavior and perceived health;
  • Health challenges: Type of exercise and other healthy behavior registered in the health challenge;
  • Physiological tests and blood tests: Personal identity number, level of fitness, waist circumference, body composition, results of blood tests and other information required for proper record keeping.

If personal data has not been provided to Twitch by you, we have received them from your employer. If so, such personal data may consist of name, e-mail address and employer.

What we use your personal data for

Twitch processes your personal data only for the purposes set out below.

Purpose Legal ground
To provide and administer your user account and the health challenges you choose to participate in. Necessary for our performance of the contract with you (i.e.provide the services requested by you).
To provide and administer the digital lifestyle survey you ordered. Necessary for our performance of the contract with you (i.e.provide the services requested by you).

The digital lifestyle survey may entail that we process special categories of personal data concerning health. Such processing is based on your explicit consent. Without your consent, we will not process your health information.

To provide and administer physiological tests and blood tests. Necessary for the purposes of provision of health care and to fulfil legal obligations such as the Swedish Patient Data Act to which Twitch is subject.
To provide and administer bookings regarding i.a. massage or naprapathy. Necessary for our performance of the contract with you (i.e.provide the services requested by you).
To administer and answer questions to our service desk/support. Necessary for our legitimate interest to provide support and ensure your communication with us.
To perform marketing analyses, system tests, business and method development. Necessary for our legitimate interest to ensure that the services and our systems are meeting your and our needs over time.
To perform direct marketing and provide offers from Twitch. Necessary for our legitimate interest to inform about our business and/or new services.

You can always unsubscribe from direct marketing and offers from us, see below under your rights.

 

Who we share your personal data with

To fulfill the purposes described above, we may need to share your personal data with our suppliers when they perform services to us, for example suppliers of support and maintenance of our IT systems. Twitch remains responsible for the processing of your personal data performed by our suppliers on our behalf and such suppliers may not use the personal data for purposes other than those specified by us.

When we share your personal data as described above, the personal data may be transferred to suppliers both within and outside of EU/EEA. Any transfer of data outside the EU/EEA is made in line with data protection laws. If processing is performed outside of EU/EEA, it is based on that the EU Commission has decided that the receiving country ensures an adequate level of protection or other adequate safeguards in the form of the EU Commission’s standard contractual clauses.

In the booking service, we will share your bookings with the party with whom your time is booked. If required, we may also provide information about bookings and certain personal data to a third party in order to fulfill requirements in service agreements. If we share your personal data with such a party, the party is the data controller of its processing of your personal data after receipt from us. The sharing is made for purposes such as enabling invoicing or salary deductions from your employer.

Storage periods

We will process your persona data during the term of the agreement with your employer regarding our services. We will thereafter delete your personal data within 12 months, unless laws or regulations obliges us to continue the processing. For example, patient records must be kept for 10 years.

In certain cases, where your personal data is no longer necessary for the purposes for which it was collected, it will be deleted earlier, for example after a completed health challenge. If your employment with the employer who has the agreement regarding the services with Twich is terminated, or if you want to cease using our services for other reasons, notify us on the e-mail address under contact information above and let us know that your personal data should be deleted.

Third party apps

Please note that this information only applies to processing of personal data for which Twitch is the data controller. We may recommend certain third party apps to you, for example in conjunction with the outcome of your digital lifestyle survey. Such apps are not controlled by us and we are not responsible for any processing of your personal data performed by the third party. We recommend that you control the relevant third party’s privacy policy for further information.

Your rights

You are entitled to the following rights under applicable data protections laws:

  • The right to access: You are entitled to receive certain information on our processing of your personal data. Such information is provided in this information document. Further, you have the right to receive a copy of the personal data we process relating to you. Upon request, we will provide a copy of your personal data in a commonly used electronic form.
  • The right to rectification: You are entitled to obtain rectification of inaccurate personal data and to have incomplete personal data completed.
  • The right to erasure (“right to be forgotten”): You may under certain circumstances request us to delete your personal data. Please note that this right is not unconditional. Therefore, an attempt to invoke the right might not lead to an action from us.
  • The right to restriction of processing: You may under certain circumstances request from us to restrict the processing of your personal data. Please note that this right is not unconditional. Therefore, an attempt to invoke the right might not lead to an action from us.
  • The right to data portability: You are entitled to receive your personal data (or have your personal data directly transmitted to another data controller) in a structured, commonly used and machine-readable format.
  • The right to object: You are entitled to object to certain processing activities conducted by the us in relation to your personal data, such as our processing of your personal data based on our legitimate interest. The right to object also applies to processing of your personal data for direct marketing purposes.

If you have questions concerning our processing of your personal data, or want to invoke your rights, contact us at info@twitch.se. You also have the right to lodge a complaint with Datainspektionen, the supervisory authority in Sweden.

Information on Twitch processing of your personal data as a visitor on our website

When you visit and use services provided at twitchhealth.se, Twitch will process your personal data. Below you will find information on how and why we process your personal data and your rights in connection with our processing.

Twitch Health Capital AB, reg. no. 556599-8001, is the data controller of the processing of your personal data.

Twitch is not responsible for your integrity or the content on external websites, to which we may provide links on our website.

What personal data to we process?

We process personal data when (i) you sign up for our subscription service for newsletters, (ii) you apply for a job with us through the website, (iii) you ask for contact with us/ask questions in a contact form (iv) we invite you to events and meetings, or (v) you are the contact person at a Twitch customer or supplier. Such personal data will include the personal data you provide when using the services, such as name, e-mail address, telephone number and other information you voluntarily provide to us (such as information in a CV if you are applying for a job).

Why do we process your personal data?

Twitch processes your personal data only for the purposes set out below. For how long we are processing your personal data for the respective purpose is set out in the column to the right.

Purpose Legal ground Storage period
News letters.Administer and provide the subscription service regarding newsletters.

 

The processing is necessary for our performance of the contract with you, i.e. provide the news letters according to your request. If you unsubscribe from our marketing, we will no longer process your personal data for this purpose. You can unsubscribe in each e-mail we send to you. We will also erase your personal data, unless there is another legal ground for keeping your data (for example for the purposes required if you are a user of our health services).
Job applicants.Evaluate your application and contact you upon interesting job opportunities with us. The processing is necessary for our performance of the contract with you, i.e. evaluate your application according to your request. We will delete your personal data 24 months after receiving your application.
Contact forms.Contact you and answer your questions/information requests. The processing is necessary for our and your legitimate interest to ensure that we can contact you in accordance with your request. We will delete your data after having contacted you and finalizing the administration of your request.
Events and meetings. Contact you and invite you to relevant events. The processing is necessary for our legitimate interest to arrange events and meetings and invite relevant people. If you unsubscribe from our invitations, we will no longer process your personal data for this purpose. You can unsubscribe in each e-mail we send to you. We will also erase your personal data, unless there is another legal ground for keeping your data (for example for the purposes required if you are a user of our health services).
Contact persons.Administer and perform the cooperation and the agreement with the customer or supplier. The processing is necessary for our legitimate interest to perform our agreement with the customer or the supplier. We will delete your personal data when the cooperation with the customer or the supplier is terminated.

If we become aware that the information is no longer relevant for the purpose, or at your request, the processing will cease earlier.

 

Who do we share your personal data with?

To fulfill the purposes described above, we may need to share your personal data with our suppliers when they perform services to us, for example suppliers of support and maintenance of our IT systems. Twitch remains responsible for the processing of your personal data performed by our suppliers on our behalf and suppliers may not use the personal data for purposes other than those specified by us.

When we share your personal data as described above, the personal data may be transferred outside of EU/EEA. Any transfer of data outside the EU/EEA is made in line with data protection laws. If processing is performed outside of EU/EEA, it is based on that the EU Commission has decided that the receiving country ensures an adequate level of protection or other adequate safeguards in the form of the EU Commission’s standard contractual clauses.

Your rights

You are entitled to the following rights under applicable data protections laws:

  • The right to access: You are entitled to receive certain information on our processing of your personal data. Such information is provided in this information document. Further, you have the right to receive a copy of the personal data we process relating to you. Upon request, we will provide a copy of your personal data in a commonly used electronic form.
  • The right to rectification: You are entitled to obtain rectification of inaccurate personal data and to have incomplete personal data completed.
  • The right to erasure (“right to be forgotten”): You may under certain circumstances request us to delete your personal data. Please note that this right is not unconditional. Therefore, an attempt to invoke the right might not lead to an action from us.
  • The right to restriction of processing: You may under certain circumstances request from us to restrict the processing of your personal data. Please note that this right is not unconditional. Therefore, an attempt to invoke the right might not lead to an action from us.
  • The right to data portability: You are entitled to receive your personal data (or have your personal data directly transmitted to another data controller) in a structured, commonly used and machine-readable format.
  • The right to object: You are entitled to object to certain processing activities conducted by the us in relation to your personal data, such as our processing of your personal data based on our legitimate interest. The right to object also applies to processing of your personal data for direct marketing purposes.

If you have questions concerning our processing of your personal data, or want to invoke your rights, contact us at info@twitch.se. You also have the right to lodge a complaint with Datainspektionen, the supervisory authority in Sweden.

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